Day 7

Lesson Objectives

  • List common consumer concerns.
  • Describe the steps of the consumer complaint process.
  • Explain legal actions available to assist consumers.

Assignment CU2.6

  1. Obtain a copy of the Notes 2-3 Handout from your teacher and fill in the notes through the presentation.  You can also view the presentation here.
  2. Read Lesson 2 on pages 383-387.

Assignment CU2.7

  1. Create a new Google Drawing titled Consumer Complaint-(Your Initials) and move it into your Lesson 2 folder.
  2. Assume you have been hired as a marketer for a Consumer Protection Agency and they want you to create an advertisement showcasing the process for filing a consumer complaint.  In your drawing, visually communicate the four steps (page 385) in the consumer complaint process.  Use a specific consumer problem as the basis for your visual representation.  Your drawing should include color, objects, pictures, lines, and other graphics to represent these four steps.

Lesson 2 Folder

  1. After completing the assigned tasks in Lesson 2 above, share your Lesson 2 folder with your teacher.  You should have the following files in your Lesson 2 folder:
    • Locations
    • Consumer Fraud
    • State Consumer Protection
    • Consumer Complaint

Lesson 2 Quiz-CU

  1. Complete the Lesson 2 Quiz for the Consumer Unit.